(MAR 2009) MICROFIX SELECTS Transvision Service Planner for optimising their fleet of Service Engineers.
After a detailed selection process, the leading Dutch IT services company Microfix has chosen to purchase Transvision Service Planner to optimise their fleet of 25 field engineers covering the entire Benelux area.
Microfix is among the top of Dutch service companies specialising in repair and maintenance of IT equipment. Whether it is computers, laptops, printers, monitors or servers, Microfix's highly skilled service engineers can deal with any problem and any brand.
Transvision Service Planner will take over the complex task of assigning service jobs to the engineers based upon their skill set, proximity, and agreed service level while optimising for efficiency and performance. With an ever growing number of jobs per day, Microfix realized that this task could no longer be managed manually while maintaining a high level of customer service and responsiveness.
Besides assigning the right person to the right job at the right place with the right spare parts at the right time, Transvision ensures reduction of mileage, less unproductive drive time and an overall increase of service productivity and customer satisfaction. At the same time Transvision Service Planner will help increase transparency and reduce stress in the centralised dispatching office.
Especially for businesses with a high level of dynamics, demanding ever faster response times, like field service, the real-time, event-driven planning engine of the Transvision Service Planner product range is the perfect choice. Fully integrated with the ERP/CRM and call center systems at one hand, and the mobile computers carried by the field engineers on the other hand, Transvision provides highly powerful continuous optimisation across the entire fleet. Any event, whether it is a delay or a job completed sooner than planned, causes a consequence calculation, followed by an instant adjustment of the plan by the optimisation engine.
We look forward to build a long lasting relationship with Microfix, our new customer in the Netherlands.
